A handbook offering tips to consumers in Shenzhen, Dongguan and Huizhou has been released, suggesting ways of avoiding problems in store promotion, online shopping, Spring Festival reunion dinners and holiday travel.
The tips also suggest consumers pay attention to details such as quality, contracts and safety and not be cheated by so-called “low-price offers,” according to the handbook distributed by the committee of consumers’ rights for the three cities.
There are many limits when a department store launches promotion activities such as discounts, gifts and lucky draws and many residents do not learn enough about the conditions before purchasing. The committees had received many complaints about these activities, so it is very important to learn about the information such as the promotion period and coverage.
Learning about the after-sales services is also important and receipts should always be kept in case a poor product has been purchased, the handbook said.
Meanwhile, the number of complaints over online shopping is also growing sharply. Most of the problems involve poor quality, delivery services and damaged products.
The handbook suggests residents choose a shopping Web site with a good reputation and protect personal information while purchasing.
A third-party payment platform is also important to lower risk and it is better not to transfer money directly to the seller’s personal bank account.
When paying for Spring Festival reunion dinners at restaurants and traveling with agencies, residents are suggested to keep receipts and contract as they are very important when disputes occur.
(By Wang Yuanyuan)